MATERI 85 — Negotiation & Conflict Resolution
Materi No. 85
🤝 NEGOTIATION & CONFLICT RESOLUTION
Negosiasi & Penyelesaian Konflik
Identitas Pembelajaran
🗓️ PEMBAGIAN WAKTU
| Bagian | Kegiatan | Waktu |
|---|---|---|
| 📢 Pembukaan | Pengenalan negosiasi & konflik | 5 mnt |
| 🗣️ Speaking | Percakapan 4 tingkatan | 20 mnt |
| 📖 Grammar | Conditional, Modals, Diplomasi | 25 mnt |
| ✏️ Latihan | Soal & Kunci Jawaban | 15 mnt |
| 🎮 Permainan | Simulasi tawar-menawar & mediasi | 20 mnt |
| 📝 Penutup | Rangkuman & refleksi | 5 mnt |
Bagian 1 — Speaking (4 Tingkatan)
A: Can we talk about this problem?
A: Bolehkah kita membicarakan masalah ini?
B: Yes, I want to find a solution too.
B: Tentu, saya juga ingin mencari penyelesaian.
A: I need more time to finish the work.
A: Saya butuh waktu lebih lama untuk menyelesaikan pekerjaan ini.
B: I understand. What if we finish it by tomorrow afternoon?
B: Saya mengerti. Bagaimana kalau kita selesaikan besok sore?
A: That works for me. Thank you!
A: Bisa diterima. Terima kasih!
B: And thank you for listening.
B: Dan terima kasih sudah mendengarkan.
💡 Latihan: Lengkapi kalimat: "Ketika saya tidak setuju dengan seseorang, saya akan berkata: …"
A: We have different ideas about the budget. How can we agree?
A: Kita punya gagasan berbeda soal anggaran. Bagaimana kita bisa sepakat?
B: Let's hear both sides first. What is your main concern?
B: Mari kita dengarkan kedua pihak dulu. Apa kekhawatiran utamamu?
A: I think we should spend less on equipment and more on training.
A: Menurutku kita sebaiknya mengurangi belanja alat dan menambah untuk pelatihan.
B: I see your point. However, we need reliable tools too.
B: Aku mengerti maksudmu. Namun, kita juga butuh peralatan yang dapat diandalkan.
A: What if we reduce equipment costs slightly and still invest in training?
A: Bagaimana kalau kita sedikit mengurangi biaya alat dan tetap berinvestasi di pelatihan?
B: That sounds like a fair compromise. Let's try that.
B: Itu terdengar seperti kompromi yang adil. Mari kita coba begitu.
💡 Latihan: Gunakan "I see your point, but…" untuk menyampaikan satu pendapat yang berbeda.
A: If we don't reach an agreement soon, the project will be delayed.
A: Jika kita tidak segera mencapai kesepakatan, proyek ini akan tertunda.
B: I agree urgency is important, yet I cannot accept terms that harm my team.
B: Saya setuju kecepatan itu penting, tetapi saya tidak bisa menerima syarat yang merugikan tim saya.
A: What would make this proposal acceptable to your side?
A: Apa yang akan membuat usulan ini dapat diterima oleh pihakmu?
B: If the timeline were extended by one week, my team could deliver without sacrificing quality.
B: Jika jadwal diperpanjang satu minggu, tim saya bisa menyelesaikan tanpa mengorbankan kualitas.
A: That seems reasonable. We could also provide two extra assistants.
A: Itu terdengar masuk akal. Kami juga bisa menyediakan dua asisten tambahan.
B: Then we have a deal. I appreciate your flexibility.
B: Kalau begitu kita sepakat. Saya menghargai keluwesan Anda.
💡 Latihan: Susun 3 kalimat tawaran menggunakan "If you… then we could…"
A: If this were a zero-sum game, one side would win and the other would lose—but that is not how sustainable negotiation works.
A: Jika ini permainan menang-kalah, satu pihak menang dan yang lain kalah — tetapi bukan begitu cara kerja negosiasi yang berkelanjutan.
B: Precisely. We should aim for mutual gain. What interests lie beneath your stated position?
B: Tepat sekali. Kita harus mengupayakan keuntungan bersama. Kepentingan apa yang ada di balik posisi yang Anda nyatakan?
A: Our primary interest is long-term reliability, not just short-term cost savings.
A: Kepentingan utama kami adalah keandalan jangka panjang, bukan sekadar penghematan biaya sesaat.
B: In that case, we might offer a phased implementation with performance guarantees. Would that address your concern?
B: Kalau begitu, kami bisa menawarkan pelaksanaan bertahap dengan jaminan kinerja. Apakah itu menjawab kekhawatiran Anda?
A: It would indeed. And in return, we could accelerate the payment schedule.
A: Tentu saja. Sebagai imbalannya, kami bisa mempercepat jadwal pembayaran.
B: Excellent. Both sides gain more than what was initially proposed.
B: Luar biasa. Kedua belah pihak mendapat manfaat lebih dari usulan awal.
💡 Latihan: Tuliskan 3–4 kalimat: "Mengapa mendengarkan pihak lain justru memperkuat posisi kita sendiri?" Gunakan pola While it may seem…, in reality…
Bagian 2 — Grammar
Fokus Tata Bahasa: Conditional Sentences (Tipe 1 & 2), Modal Verbs (could/might/would/should), dan Bahasa Persuasif & Diplomatis.
📋 Tabel Kosakata Penting
| Kata Benda (Noun) | Arti |
|---|---|
| Negotiation / Conflict | Negosiasi / Konflik |
| Agreement / Solution | Kesepakatan / Solusi |
| Compromise / Position | Kompromi / Posisi |
| Interest / Concession | Kepentingan / Kelonggaran |
| Offer / Proposal | Penawaran / Usulan |
| Fairness / Trust / Gain | Keadilan / Kepercayaan / Keuntungan |
| Kata Kerja (Verb) | Arti |
|---|---|
| Negotiate / Resolve | Bernegosiasi / Menyelesaikan |
| Agree / Disagree | Setuju / Tidak setuju |
| Compromise / Propose | Berkompromi / Mengusulkan |
| Accept / Reject | Menerima / Menolak |
| Persuade / Benefit | Membujuk / Menguntungkan |
| Kata Sifat (Adjective) | Arti |
|---|---|
| Fair / Reasonable | Adil / Masuk akal |
| Flexible / Diplomatic | Luwes / Diplomatis |
| Mutual / Sustainable | Saling / Berkelanjutan |
| Willing / Respectful | Bersedia / Penuh hormat |
📐 Pola Kalimat Utama
| Fungsi | Pola & Contoh |
|---|---|
| Mengusulkan | What if…? / How about…? What if we split the difference? |
| Conditional Type 1 | If + Present, will/can + V1 If you agree now, we will sign today. |
| Conditional Type 2 | If + Past, would/could + V1 If you lowered the price, we could order more. |
| Menolak Sopan | I'm afraid that… / I appreciate it, but… I'm afraid that we cannot accept those terms. |
| Kelonggaran | We could… / We might be able to… We could extend the deadline by two days. |
✏️ Latihan Grammar
Bagian A — Lengkapi Conditional Type 1 & 2
- If you give us a discount, we _______________ (place) a larger order.
- If I _______________ (be) you, I would accept this offer immediately.
- We _______________ (not / sign) unless the terms _______________ (be) clear.
Bagian B — Pilih Modal: could / might / would / should
- _______________ we meet halfway on this?
- You _______________ reconsider your decision — it benefits both sides.
- The other party _______________ not agree to such a short deadline.
- _______________ you be willing to extend the payment period?
Bagian C — Lengkapi Dialog Negosiasi
A: I'm afraid I (1)_______________ agree to that price. It is too high.
B: I (2)_______________ understand your concern. What if we adjust the quantity?
A: That (3)_______________ help. How much (4)_______________ you reduce it then?
B: We (5)_______________ lower it by 5% if you pay in advance.
A: That sounds reasonable. It (6)_______________ work for me.
B: Great! Then we (7)_______________ have a deal.
B: I (2)_______________ understand your concern. What if we adjust the quantity?
A: That (3)_______________ help. How much (4)_______________ you reduce it then?
B: We (5)_______________ lower it by 5% if you pay in advance.
A: That sounds reasonable. It (6)_______________ work for me.
B: Great! Then we (7)_______________ have a deal.
Masukkan password untuk membuka Kunci Jawaban:
✅ Jawaban Benar:
Bagian A:
- will place / can place
- were
- will not sign; are
Bagian B:
- Could / Might
- should
- might / may
- Would / Could
Bagian C:
- A: cannot / can't
- B: certainly / fully / do
- A: might / would / could; would / will / can
- B: could / can / might
- A: will / should / would
- B: do / have
🎮 KEGIATAN AKTIF (20 Menit)
⚖️ Permainan 1 — SIMULASI TAWAR-MENAWAR (10 Mnt)
Situasi: Pembeli ingin membeli barang; Penjual punya harga tetap. Capai kesepakatan menguntungkan.
Bahasa Wajib: "If you… then we could…", "I understand, but…", "What if we…?", "It's a deal!"
🤝 Permainan 2 — MEDIASI KONFLIK (10 Mnt)
Peran: Rekan A (butuh waktu), Rekan B (butuh cepat), & Mediator (netral).
Hasil: Sampaikan kesepakatan: "Kami sepakat bahwa…"
📝 Rangkuman & Target
- Negosiasi: Mencari keuntungan bersama, bukan sekadar menang-kalah.
- Conditional: Pola utama tawaran & syarat (If you..., we will...).
- Kesopanan: Menolak dengan hormat untuk menjaga hubungan kerja sama.
- Target 90 Mnt: Mampu bernegosiasi sopan, menyelesaikan konflik, dan menggunakan modal verbs & conditional.